After Delivery

After delivery activities.  The company meets requirements for post-delivery activities associated with the products and services.  In determining the extent of post-delivery activities that are required, the company considers: a) statutory and regulatory requirements; b) the potential undesired consequences associated with its products and services and ; c) the nature, use and intended lifetime of its products and services and ; d) customer requirements; e) customer feedback.  Post-delivery activities can include actions under warranty provisions, contractual obligations such as maintenance

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Analysis and Evaluation

The company analyses and evaluates appropriate data and information arising from monitoring and measurement. The results of analysis are used to evaluate; conformity of products and services and; the degree of customer satisfaction; the performance and effectiveness of the Quality Management System; if planning has been implemented effectively; the effectiveness of actions taken to address risks and opportunities; the performance of external providers; the need for improvements to the Quality Management System.  Methods to analyse data can include statistical techniques

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A Practical Start

Do you already have a quality management system and it is certified?  If yes, then the 2015 version of ISO 9001 should pose no  real problem.  It is just another system change, a system improvement, a preventive action and or one of those ‘proposed changes’ that will impact on the system.

If no, then you have a choice.  A) Continue to develop the proposed quality management system to the 2008 version as you have until November 2016 to get it

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A Present To You

Here is present for you.  Below is’s new and improved quality policy based on 2015.  Cut and paste as much of it or as little of it as you want.

Quality Policy is committed to providing exceptional products and service in management system design, development, implementation and support.

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Another 2016 clause without a requirement for documented information.  Neither maintained or retained (we remember the difference?).  You know; maintained are procedures, videos, flowcharts, etc with retained being, well let’s just say it… records.

The standard is quite explicit; The company ensures that persons doing work under the company's control are aware of: the Quality Policy; relevant Quality Objectives; their contribution to the effectiveness of the Quality Management System, including the benefits of improved performance; and lastly, the implications of

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As a project manager who designs, implements and gets a quality management system certified, there are just way too many parameters to list and discuss when you should seek certification.  The arbitrary milestones of December (for the calendar year KPI) and June (for the fiscal year KPI) leave me a little cold, especially when we get engaged at 2~3 months out from these lines drawn in the sand.  I will have a complete rant on the above in later newsletters,

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A new clause, a new direction.  A giant clause with plenty of movement of old stuff and new stuff combined.  I will spend the next 3 or 4 months exploring this clause.  The main topics of clause 7, support ….

Resources.  Competence.  Awareness.  Communication.  Documented Information.  I have dealt with documented information in the past and will re-address it again as much has been discovered as the auditing fraternity begin to calibrate their opinions. Competence and awareness are a focus

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Control of Nonconforming Outputs

The company ensures that outputs that do not conform to their requirements are identified and controlled to prevent unintended use or delivery. The company takes appropriate action based on the nature of the nonconformity and its effects on the conformity of products and services. This also applies to nonconforming products and services detected after delivery of products and during or after the provision of products.  The company deals with nonconforming outputs in one or more of the following ways: correction,

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Controlling Change

The company reviews and controls changes for production or service provision to the extent necessary to ensure continuing conformity with requirements.  The company retains documented information describing the results of the review of change, the person(s) authorising the change, and any necessary actions arising from the review.

And in meerkat terminology…”simples”.  Well the change control is.  The design, production, servicing may not, but let’s not drag in details to ruin a good blog.

It is all about the change and

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