OUR TEAM

David has over 30 years’ management experience in the information technology and printing industries. He has a broad knowledge of business operations with many years in senior roles that included business development, marketing, project management, information systems, change management and quality assurance.

Qualifications & Experience
David started life as an electrical fitter mechanic and has a Master of Management from Macquarie Graduate School of Management.  He has worked with a variety of different sized organisations that includes everything from local companies with less than 10 employees to global organisations with more than 10,000.  He first became interested in Quality Management Systems when he completed the Leadership Through Quality training at Xerox in the early nineteen eighties. A few years later, he completed training at QAS for AS3902 and successfully implemented his first quality management system.  David has always had an interest in how things work and how we can make them better.

Areas of special expertise
David enjoys solving business problems and using technology to manage business processes.  With his background in information systems and quality management, he has developed web-based systems that improve most aspects of management systems, anything from document management through to auditing.  His experience enables him to assist in improving processes in many areas including customer service, manufacturing, warehousing, sales, marketing, accounts, call centres and technical services.

George is a mechanical engineer with more than 25 years of professional experience. He has been a Lead auditor with international certification bodies for the last 12 years with. He has substantial auditing, training and verification experience in integrated management systems ranging from defence, mining, asset/facilities management, construction, engineering, manufacturing, logistics, telecommunications, public utilities and hospitality industry in ANZ and abroad.  George is an IRCA (UK) registered Lead Auditor and is qualified in ISO/International standards  in the disciplines of  Quality, OHSE, Sustainable Event Management systems, Energy Management Systems, Food Safety and Corporate Social Responsibility.

Qualification & Experience
George has a bachelor degree in mechanical engineering. He also has a masters degree in Business Administration and a second masters degree in OHSE management.  George specializes in preparing and coaching clients in implementing integrated management systems (IMS) with simpler documentation and process mapping. He also provides support services to clients in maintaining their accredited management systems.

Prior to joining quality.com.au Jane worked for the previous 20 years primarily within the optical and the residential building industries.

Qualifications & Experience
Jane has a Diploma in Quality Auditing attained from the Investment Banking Institute, which qualifies her as a Lead Auditor and she has extended this knowledge to include Risk Management, OHS, Environmental Management and Food Safety. Jane has been a NSW TAFE teacher at the Ultimo Campus, successfully mentoring students to achieve in their chosen fields.  Jane has extensive retail management experience and a firm grasp on the concept of the superior customer service and relations and the importance of providing quality products and service to the consumer.

Areas of special expertise
Retailing particularly team management, stock control, purchasing, scheduling, payroll and delivery of quality products to customers. Jane is very familiar with the concepts of KPI's and performance appraisals.  Jane also has a wide knowledge of the construction industry including estimation, material ordering and OHS Management.  Jane is an experienced internal auditor as well as an accomplished consultant who has a diverse clientele that include but are not limited to the following sectors: medical, dental, construction, demolition, manufacturers and concrete plants.

John has over 40 years of experience across a wide variety of industry sectors, including 12 years as a Business Coach where John has assisted hundreds of organisations improve their businesses.

Qualifications & Experience
John is a qualified lead auditor, has a Bachelor of Business Degree and qualifications in HR, Occupational Health and Safety and IT. For over 5 years he has, and continues to, manage an ISO ISMS 27001 Certification for a major Virtual Dataroom Company.  John has helped over 100 businesses, big and small, government departments, private companies with facilitating and implementing, strategic, operational and performance management plans, as well as conducting executive coaching.

Areas of special expertise
John’s primary area of focus is the Services Sector where he has helped many clients successfully achieve and maintain their Quality ISO 9001 Certification. John has also worked with a Quarry, Surveying, Project Management and Small Builder and IT/Communications Companies. He has recently broadened his skills to include assisting his clients to achieve Environmental and OH&S Certifications.

Mark has over 30 years experience in senior roles in the manufacturing and service sectors, particularly in high technology industries. Throughout this time he has gained extensive experience in the areas of Operations and Project Management, Supply Chain, Business Process Improvement and Systems Development. In addition, Mark is a small business owner and company director.  

Qualifications and Expertise
Mark has tertiary qualifications in science (metallurgy) and management (MBA) and has recently achieved recognition as a Certified OHS Professional. Additionally, Mark has specialised vocational training in Workplace Training & Assessment, Quality Auditing and Radiation Management.

Areas of Special Expertise
As a hands on practitioner, Mark has experience in the development, implementation and management of workplace safety, including work method design, risk assessment and compliance. In addition to experience in WH&S systems, Mark has significant experience in the development and delivery of Quality Systems and is a qualified Quality Management Systems auditor.  In recent times, Mark has specialised in Environmental Management Systems, working both in the areas of certification, assisting clients with achieving and maintaining certification to ISO14001, and sustainability, helping clients to reduce their energy consumption and their footprint.  Since moving into consulting 5 years ago, Mark has used these experiences to assist clients in achieving certification to the Quality, Environmental and WHS Standards in the following sectors: Manufacturing including Heavy Industry and High Volume Production, Construction, Service Industries including Field Service, Recycling including eWaste, Hospitality and Professional Services including Architecture.

Mike has over 40 years’ senior management experience in rapidly changing and competitive markets.  He has longstanding corporate experience in information technology working for some of Australia’s best known computer companies. Most recently, he has worked for manufacturers servicing the mining industry where he developed and introduced Capacity Planning and Master Scheduling systems.   Mike has also worked on diverse projects ranging from the development of a greenfield production site to the relocation of company premises and has developed a good understanding of the challenges faced by small to medium businesses.  Mike has an extensive knowledge of business systems and processes with many years in senior roles specialising in the development and implementation of systems to improve productivity and profitability. 

Qualifications & Experience
Mike is a qualified Lead Auditor with a Bachelor of Science degree from London University.  He has spent 20 years working in the corporate environment of computer companies and 20 years in the manufacturing industry.  He started his consulting business in 1990.  With CVSI, Mike was instrumental in re-engineering the company’s failing quality system so that it gained complete accreditation at all subsequent audits, gained acceptance and utilisation by employees as an effective business tool and ensured that the company could continue to sell to State and Federal Government Mike has excellent leadership skills often acting as an interface between disparate teams of people within a company to facilitate and implement change within organisations.  His key strengths are an enthusiastic and positive approach that helps people cope with the challenges of change, the ability to gain a commitment from business colleagues and customers to a solution and an ability to establish, understand and communicate the needs of customers and clients.  As a consultant, Mike often takes on a facilitator role to help identify, resolve and implement solutions in under-performing areas within a company.

Areas of Special Expertise
Mike has extensive experience in scheduling and capacity planning including implementing production line assembly slot management plans. He is also an Excel "Guru" with a passion for management systems.  Mike is an experienced internal auditor with a focus in the following sectors; Manufacturing, Slot Management systems, Production Assembly lines, Optometry, IT, Facilities Management, Dashboards, Software Application Implementations, Customer Support Centres, Internal Training.

Phil has acquired broad experience across many industries and markets over 12 years; Phil’s is practical, yet rigorously logical and analytical in his approach to management system solutions and risk management.

Qualifications & Experience
Phil has broad experience across many industries and markets as a consultant and as a certification auditor in Quality, Environmental and WHS Management System for over 20 years; Phil is practical, logical and analytical in his approach to management system solutions and risk management.  His auditing method is rigorous and personable with strong skills in time management and risk prioritisation.

Areas of special expertise
Phil has a plumbing trade background and attained his first degree in 1991 in Communications. Phil moved into management positions from 1994 and was awarded is second degree, an MBA in 2004. Phil has held an appointment as a Federal Safety Officer since the inception of the federal government’s WHS Accreditation Scheme in 2005, this involves responsibility for auditing WHS systems and performance for many of Australia’s major construction contractors, as part of the Federal Government’s OHS Accreditation Scheme.  Phil has significant experience in large industrial and complex organisation situations.       

Ros has spent the last 12 years working in the Workplace Alcohol and Other Drugs Industry. Prior to this Ros worked in the building and construction industry.
Qualifications and Experience
Ros has 12 years’ experience working within and maintaining an Integrated Management System Accredited to ISO 15189 - Medical laboratories - Requirements for quality and competence. She also has experience designing and developing Quality Systems to achieve Certification to ISO 9001.
Ros has completed a BSB41412 Cert IV Work Health and Safety along with a TAE40110 Cert IV in Training and Assessment, she is currently studying a Diploma in Quality Auditing.

Areas of Expertise
Ros has an extensive knowledge of the processes and systems required to achieve Certification or Accreditation for Alcohol and Other Drugs Testing in the Workplace. Ros has a passion for helping small businesses in various industries who are venturing into the quality world to design and develop simple systems to achieve ongoing continual improvement, customer satisfaction and quality certification.  Ros is a logical thinker with a desire to not overcomplicate processes.

In addition to his formal qualifications, Victor has over eight years of practical experience across various industries in the management of quality, safety and environment systems and 13 years of operational level experience in the Aviation Maintenance Repair Overhaul (MRO) industry.

Qualifications & Experience
Victor began his career as an aircraft maintenance technician and has an AS Degree in Aviation Maintenance Technology with a minor in Aviation Safety from Embry-Riddle Aeronautical University. Continual education and role progression has seen Victor hold management roles in the fields of quality, health, safety and environment, working in a variety of organisations from family businesses to multi-national organisations.  Victor’s troubleshooting approach founded in the aviation industry, combined with his formal qualifications and practical work experience has ensured his success as an auditor and consultant. After completing lead auditor courses in OHS & Environment systems he successfully implemented his first certified OHS and Environmental Management System in 2011. Victor then went on to complete the lead auditor course in AS9100C / ISO9001 Aerospace Quality Management Systems and has been working as an independent contractor since late 2014.  Auditor Certificates: AS9100C, ISO9001, OHSAS18001, ISO14001.  

Areas of special expertise
Victor’s background in highly regulated industries, operational processes and consultation, greatly enhances the comprehensiveness and effectiveness of the systems he is involved in. His specialties are underpinned using risk management methodologies, customer, regulator & client relationship building, staff consultation, and performance indicator analysis.  He enjoys problem solving and streamlining processes to optimise efficiency and effectiveness in sectors such as: manufacturing, construction, energy, maintenance, chemical management/ processing as well as office environments.