5 STEPS TO QUALITY

1. Assessment (planning & context)

Provide clarity of the current business while defining the context of the business to enable top management to plan.


deliverables

results

  • gap analysis
  • business benchmarks
  • project plan
  • defined context of the business
  • implementation strategy
  • provide leadership

2. Design (framework)

The proven framework will support the business by identifying resources, managing the organisational knowlwdge while ensuring awareness and competence.


deliverables

results

  • proven myQuality framework
  • identified resources and processes
  • cloud based access from any device
  • training and competence capture
  • business tools to serve the business
  • knowledge and compliance

3. Implement (do & establish)

By defining customer relations and communications, through thoughtful change management, specified operational expectations and resource controls, delivery of the desired results are achieved.


deliverables

results

  • concurrent design and implementation
  • design capability
  • generate the required records and data
  • operational management
  • 10 week lead time
  • resource control

4. Certification (recognition)

Performance management utilising monitoring and reviewing tools of available information and strategic adjustment can keep goals and objectives aligned.


deliverables

results

  • framework assessment
  • monitoring data
  • certification review
  • audit reports
  • certification and independent recognition
  • strategic adjustment and improvement

5. Improve (as measured, as needed)

The focus remains on continual improvement both reactive and proactive to achieve desied outcomes of a quality business.


deliverables

results

  • lessons learned
  • controlled variations
  • benchmark, move forward
  • corrected variations
  • flexibility and adaptability
  • continual improvement

CASE STUDY

A small wholesaler of marine grade transmissions situated in the north west of Sydney had an old, ignored, outdated quality manual.  The manual, system and the inflexibility of the quality framework did not return a net benefit to sales or productivity and certification lapsed. Following a directive from the global head office, certification was back on the agenda, and there were no resources to revive and/or re-achieve certification.

Within 3 months, our proven quality frameworks using myQuality ensured full certification and a fixed monthly support fee to keep them certification ready, 24x7.